Current Royal Mail Delivery Delays Due to Covid 19
The entire Royal Mail network is currently reporting delays in delivery times due to reduced staffing levels and high demand on the network. This may cause delays in your package arriving (up to 4 extra days). We are ensure that ordered placed before 3pm are dispatched on the same day to minimise delivery times.
Returns
We have a strict NO RETURNS policy due to health and hygiene reasons. This includes change of mind due to choice of style and/or colour. Please ensure the correct colour and style is chosen before purchasing. We offer a colour ring loan program to assist with colour selection.
Product returns: we do NOT ACCEPT the return of products unless damaged. In such a case, please make a claim by emailing enquiries@ghostbonduk.com with clear photos of the damage along with proof of purchase.
However, if you are not completely satisfied with our products due to a manufacturing or quality defect, we will replace the product with the same, style and colour chosen. The return of any product will not be not accepted should the item show any evidence of being opened, altered or used. You must notify Ghostbond UK (Trading name of Men’s Hair NI) and return the item within 7 days of receipt of order. All returns MUST comply with these guidelines and will undergo a full quality inspection upon their return. Refunds will not be given for change of mind. This does not impede on your statutory rights.
1. Please email sharon@ghostbonduk.com to request a return and we will assign you a Case Number.
2. Mail your returned item to:
Ghost Bond UK – Mens Hair NI
1 Larne Street
Ballymena
BT42 3AJ
3. Package the product and original invoice properly for shipping including a signed letter stating the reason for your return.
4. Shipping and handling charges are non-refundable.
5. All returns must be sent to us via Registered Post.
6. After we receive your return, allow up to 7 days for your matter to be processed.
Shipping
Shipping timeframe of 1-3 business days for metropolitan areas, however outer regions can incur a longer delivery time. At checkout there is shipping which costs will be displayed depending on location, weight and shipping option selected.
Please note we try our best to stock all the most popular styles and colours in store which will be sent out for delivery within 48 hours of order placement. Unfortunately due to a large range of colours and styles, if the item is not in stock we will notify you via email within 24 hours and delivery time is estimated between 5-7 business days.
Cancellations
All orders are automatically processed as soon as they are placed. During this process we incur irreversible fees. Therefore, whilst we understand orders may need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:If you cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures.Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.